Unlocking Support

* Make sure "Airplane Mode" and "Wi-Fi" is turned off under wireless connections if your Motorola

is an Android device. 

* Video proof maybe required if the Unlock code does not work, it's a good idea to film it so we can help trouble shoot what the problem is. We may also offer you a discount off your original purchase amount if you can provide us with a video of successfully unlocking your device. Just ask us!

Some Motorola models have a limited amount of tries to enter the code, do not use  all the attempts otherwise your phone will be hardlocked (all phones have at least 10 attempts)

The amount of tries is displayed before you enter the code

If you less than 5 attempts to enter the code, contact us first before entering the code

Video proof will be required if code does not work, it's a good idea to film it so we can help trouble shoot what the problem is.

 

There are Multiple Unlock Codes Above, which One is it?

If you only received 1 Unlock Code, Don't worry about this part, use the code provided above.

 

If you receive your code in this format (These numbers are EXAMPLE ONLY) :

ex: "j89eny36td 10740919 51393112 17a08833"

Ignore the letters, you code would be as follows

ex: "j89eny36td 10740919 51393112 17a08833"

code 1: 10740919

or

code 2: 51393112

 

Or they come back in this format: ex: "10740919 51393112"

code 1: 10740919

or

code 2: 51393112

---------- Code Input Instructions ----------

1. Turn on phone with a non accepted SIM card
2. Phone will prompt you for "Network Code", "Subsidy Code", "Sim Network Unlock Pin"
3. Enter unlock code
4. Your phone is unlocked!

 

If one of theses messages appear :

- "Contact Service Provider" 
- "Tamper Altert"
- "Wait before enter special Code"
- "Contact Service'

It's because you or somebody allready enter too many wrong codes, you just have to let phone ON on theses errors messages and after 40 min to 2 hours maximum the message "Enter Code Special" will appear again !

---------- Trouble Shooting ----------

 

"Code Error" or "Sim Network Unlock Unsuccessful" What do I do?

* Please check your IMEI number by pressing *#06#, this is the most common reason the code doesn't work.  If the first 15 digits which appear is different from the 15 digit IMEI number provided above, please reply directly to this E-mail.

Motorola G units have a bug in them, you may need to factory reset your phone. 

To Reset your MotoG phone - 

1.  Touch   

2.  Touch Settings

3.  Touch Backup & reset

4.  Touch Factory Data Reset

5.  Touch Reset Phone

 

I can make Calls and Text but I'm not getting Internet Service.

In this case you will need to adjust what's called the APN settings.  The APN settings vary depending on the service provider you are trying to use.  Please contact your service provider and they can assist you setting this up.  There is no separate unlock for data or internet.  If you can call or text, your phone's network is fully unlocked.
 

My Phone is asking for the "PUK" or "Security Pin" or "Password"

If your phone is asking for one of the above, it is the Simcard personal password or phone security password NOT the Network Lock which we provide for you.  You can contact your service provider for this.  Once you bypass this, you can use the Network Unlock Code provided by us. 

 

*if you are receiving the message "Incorrect Pin Code 5 tries left"

This is NOT the unlock code, this is your phone's personal password or simcard's password.  You must by pass this first and then enter the network unlock code we have provided you with.

 

My Phone seems to be unlocked but I'm not getting any signal

First of all, we do request you contact the service provider to make sure after unlocking your device, your unlocked phone will be compatible on their network.  Not all GSM phones are compatible with any Network after unlocking it.  The unlocked phone must be able to support the Network's Frequency.  If you are unsure of this, please contact them regading this.

After unlocking your phone, please pull the battery for a couple minutes and then restart the device.  It may take a few minutes for your phone to pick up the new signal. Also go to your Network settings on your phone, and make sure the device can detect the signal from the simcard you are trying use.

 

---------- Alternative Code Input Instructions ----------

 

 

 

Motorola Atrix Unlock instructions (no simcard):

1) As if making a call type #786074*
2) Enter Unlock code